Support Information
Click here to Schedule a Support call ** Support Time is California Time PST ** 1. Call in During your scheduled time 2. Support 30 days after purchase is $24.95 or $49.95 (Advanced) 3. Call the Support Number 760.282.4626 at the scheduled Time (California Time) 4. Req. Support must be scheduled 24 hours in advance. ** Same day support is consider Emergency Support ($95.95 up to an hour)Star Printer Problems
(Usually after Windows update) According to Matt at Star Tel: 848-216-3268
1. The best thing to do when something like this happens is to delete the drivers and then restart the computer and reinstall. It may also be best to uninstall the starprint and futureprint software from programs and features before the restart.
After you reinstall and restart set the following:
Right mouse click the SP700 in the Devices and Printers
Select the Printer Properties
Select the Sharing Tab
Set the Share checkbox on
Change the Share Name to: TAG
Select Device Settings Tab
Set the Paper size to the largest Receipt option
Turn off all the Options that say "CUT"
Right mouse click the TSP100 in the Devices and Printers
Select the Printer Properties
Select the Sharing Tab
Set the Share checkbox on
Change the Share Name to: TICKET
Select Device Settings Tab
Set the Paper size to the largest Receipt option
** IF YOU HAVE ISSUES CALL MS CASHDRAWER OR CALL STAR DIRECTLY AT THE NUMBER BELOW **
Star Micronics America, Inc.
Matt Jarossi
Market Solutions Team Supervisor
Star Micronics America, Inc.
65 Clyde Road, Suite G
Somerset, NJ 08873
Tel: 848-216-3268
Email: [email protected]
Web: www.starmicronics.com
Follow Support - Remote Software AnyDesk.com
Download and Run the Anydesk Remote Software. This is used by support to install and assist you. Setup.exe Click here!
Follow Support - Email Questions and Answers
For Email Questions email the [email protected] ** Emails are usually answered within 24 hours. Emails questions are basic questions about the system. We can not schedule support calls over email. To schedule support using the link below. Indicate on the email if you are using the Cloud or Non Cloud and include the name of the store, Follow Store Number located on the top right of the program, State you are located in and the login email address used to access Follow.
Follow Support - Cloud Database Status
This site will give you a status by area of the Cloud Azure Databases supporting Follow. If you are having connection problems you can check this chart that updated by the minute. You can also check Twitter and lookup #Azuresupport for information on servers if they appear down.See Database Status Click here!
Follow Support - Non Emergency
Support is now by Schedule Only! Schedule support using the online scheduler. (This is for a support call from a Technical or advanced support from a programmer.) Support is by 30 min increments and is charged at the rate listed below. You are paying for a period of time with a support person or a programmer. Click the link below to make the appointment. Click here to Schedule a Support call ** Support Time is California Time PST ** 1. Call in During your scheduled time 2. Support 30 days after purchase is $24.95 or $49.95 (Advanced)3. Call the Support Number 760.282.46264. Req. Support must be scheduled 24 hours in advance. ** Same day support is consider Emergency Support ($95.95 up to an hour) Report Issue/Changes * Technician - Basic user questions, training or setup issues. Basic Network, computer or printer setup for single and multiple stations or report questions or minor report/ticket changes. Setup of Email, backups, or general questions. ($24.95 30/min) 760.282.4626 ** Programmer - Major Network Issue, computer, printer hardware major failures. Customization of the program or reports. Reinstallation of the program on a server or client. Setup of a Network system. ($49.00 30/min) 760.282.4626 ** After hours emergency support or immediate support when appointments are not available are $95.00 a call up to 1 hour. (Paid up front - Call 760.524.2473 or Text Emergency to 760.524.2473)
Follow Support - Emergency
Available 24/7 Call 760.524.2473 or 760.282.4626 to arrange for a technician by phone. Emergency Rate is $95.00 per 30 min. This support is available for any hour and does not have to be scheduled.
Follow Enterprise Software - Free Demo
Email Now Attn: Sales and Support [email protected] for a Link to the Demo and YouTube.com Demo Videos. Simple Type "Demo Request" in the Subject.
Download the Demo by Clicking here if you would like to install it yourself.
(Click the link above to download the demo the press Run. Follow the instructions on the screen.) If you have issues please call the support office at: 760.282.4626
Support by Email and Remote Control is free. This is being done to keep our costs down for you.
Premium support is now available by phone for $99.00 a month.
Email support is always free for the life of the store (Most responses returned that day).
Support packages can be arranged with voice support for as low as $12.95 a call (30 min max). Tech Support is now done using www.Teamviewer.com free version. You must have an internet connection and Teamviewer.com installed. We will remotely control the computer to assist you. Email Follow Support [email protected] with your questions or issues. The Support Center is now fully automated. For phone support there is a $12.95 per call charge. (1 to 30 minutes)
Support is by Email and Remote Control for this fee. This is being done to keep our costs down for you.
Upgrade to the Latest Beta Version of Follow Point of Sales
Free Upgrade by Clicking here!
Vivaldi Upgrades are always free. EXIT VIVALDI! Then Download and run the file, then press the unzip button to override the previous version. Make sure that Vivaldi is not running before you upgrade. (Requires that the Vivaldi Demo or full system Software be Installed first)